At FTGU Academy®, we strive to provide high-quality educational services and resources to our valued customers. We want you to be fully satisfied with your experience. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines and procedures for refund requests. By using our services, you agree to the terms and conditions described below.

1. Eligibility for Refunds:

   • Refunds are available for certain products or services as specified during the purchase process or in specific program terms.

   • Refund eligibility may vary depending on the type of product or service purchased and the terms agreed upon at the time of purchase.

2. Refund Request Process:

   • To request a refund, please contact our customer support team (info@ftguacademy.com) through the provided contact information.

   • When submitting a refund request, please include your name, contact information, order details, and a clear explanation of the reason for the refund.

3. Evaluation and Decision:

   • Each refund request will be carefully evaluated based on the specific circumstances and the terms agreed upon at the time of purchase.

   • FTGU Academy reserves the right to approve or deny refund requests at its sole discretion.

4. Refund Types:

   • Partial Refunds: In some cases, a partial refund may be offered based on the services or products consumed.

   • Full Refunds: Full refunds may be granted in certain situations, such as technical issues preventing access to the purchased materials or services.

5. Refund Processing:

   • Once a refund request is approved, FTGU Academy will initiate the refund process within a reasonable timeframe.

   • Refunds will be issued using the same payment method used for the original purchase unless otherwise specified.

6. Non-Refundable Items:

   • Certain items, such as digital downloads or access to specific online resources, may be designated as non-refundable.

   • Additionally, any products or services explicitly marked as non-refundable during the purchase process are not eligible for refunds.

7. Contact and Support:

   • If you have any questions, concerns, or need assistance regarding our refund policy, please contact our customer support team through the provided contact information.

Please note that this refund policy applies specifically to FTGU Academy products and services. If you have purchased products or services through third-party platforms or affiliates, their refund policies may apply.

FTGU Academy reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

If you have any questions or concerns about our Refund Policy, please contact us at the provided contact information.